Online Check Out Policy.
About Us.
Ibubble Tea House is a Wholesale and Retail distributor company that provides high-quality food and beverage ingredients such as Flavored Powders, Tapioca Pearl, Popping Boba, Concentrated Syrups, Brown Sugar Syrups, Mojito Syrups, Canned Food, Syrup Topping, Fruit jam, Konjac Jelly, Tea's, Nata De Coco, Bubble tea Utensils and Machines. We are committed to providing high-quality products and excellent customer service to our clients as we cater to their various requests and accommodate their flavor needs. The Site is an e-commerce platform that allows users to buy products online. We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.
Terms and Conditions.
Accountability for online actions, behavior, and conduct.
Your obligations:-
When using or accessing the Services, you agree that you:-
Are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password.
Agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.
Will provide real, accurate, current, and complete information about yourself and your use of the Services as required by us.
Will not disclose to any third party (except as required or requested by us) a user's information provided to you; and
Will cooperate with our requests for additional information concerning your eligibility and usage of our Services.
When using or accessing the Services, you agree that you will not:
Provide any information that is blasphemous, defamatory, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering, or otherwise unlawful in any manner whatsoever.
Breach or circumvent any laws, third party rights, or our systems, policies, or determinations of your account status.
Use our Services if you no longer fulfil the eligibility criteria or are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Services.
Fail to pay for items purchased by you, unless you have a valid reason as set out in any of our policies.
Use contact information provided to you during a transaction on the Site to solicit additional sales offline or on another website.
Manipulate the price of any item; e. Interfere with any other user's Accounts.
Take any action that may undermine the Site’s feedback and ratings systems.
Post false, inaccurate, misleading, deceptive, defamatory, or similar content.
Transfer your account to another party without our prior written consent.
Distribute or post spam, unsolicited or bulk electronic communications, or similar.
Distribute viruses or any other technologies that may harm our Services or the interests or property of other users.
Infringe:- the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights") that belong to or are licensed to us or any Intellectual Property Rights that belong to third parties.
Harvest or otherwise collect information about users without their consent or circumvent any technical measures we use to provide the Services.
APPLICABLE LAW
The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regard to conflict of laws principles. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.
Payment Methods, membership and subscription.
Manage Payment Methods
Use of a bank account as a payment method on the Ibubble Tea House website is subject to these terms and conditions (the "Terms"). Use of the Ibubble Tea House website is also governed by our Terms and Conditions and Privacy Policy. We may update these Terms by posting updates on the Ibubble Tea House Website. By continuing to use your bank account as a payment method, you accept the updated Terms.
Payment Information:
We use Trusted 3rd Party payment providers to process payments securely. When you make a purchase, your payment details, such as (credit card information, are processed directly by Our Payment Gateway providers. We do not store or have access to your full payment information. Our payment providers adhere to strict security standards.
Membership Policy
This Membership Policy outlines the terms and conditions associated with becoming a member of our website. By registering and becoming a member, you agree to comply with the terms outlined in this policy. Please read it carefully.
Membership Registration.
To become a member, you must complete the registration process by providing accurate, current, and complete information as required. This information includes, but is not limited to, your full name, email address, shipping address, and payment details. You are responsible for maintaining the confidentiality of your account credentials.
Eligibility
To register for membership, you must:
Be at least 18 years of age.
Have a valid email address.
Provide truthful and complete information during registration.
Benefits of Membership
As a member, you may receive the following benefits, depending on the membership level:
Exclusive discounts and offers.
Early access to new products or sales.
Free shipping on orders over a certain amount.
Access to member-only events or promotions.
Priority customer support.
Opt-out policy.
You can cancel your membership at any time by following the cancellation procedure outlined in your account settings or contacting customer support. We reserve the right to suspend or terminate your membership if you violate the terms and conditions of our website or engage in any fraudulent or abusive activity.
Disclaimer and Limitation of Liability.
By accessing or using this website, you agree to the following terms:
1. No Warranty: The information, content, and materials provided on this website are for general informational purposes only and are provided “as is” without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
2. Accuracy of Information: While we strive to ensure the accuracy and reliability of the information on this website, we do not warrant that the content is accurate, complete, or up-to-date. We reserve the right to make changes or corrections to the content without prior notice.
3. Limitation of Liability: In no event shall Ibubble Tea House, its directors, employees, agents, or affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, revenue, data, or business opportunities, arising out of or related to your use or inability to use this website, even if we have been advised of the possibility of such damages.
4. Third-Party Links: This website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement or responsibility for the content, accuracy, or availability of those sites. We are not liable for any damages or losses caused by your use of such third-party websites.
User notification upon modification of terms.
We encourage you to review the full Terms of Service and Privacy Policy to stay informed. By continuing to use our website or services, you agree to the updated Terms of Service and Privacy Policy.
Age of consent
You are Eligible to register as a buyer if you are above the legal age of purchasing products in your country of residence.
Ibubble Tea House does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the Ibubble Tea House website or services, and we request that minors under the age of 18 not submit any personal information to the website.
Privacy Policy.
This privacy policy sets out the basis on which we collect and use any of your data, either collected directly from you or other from sources in connection with your access and use the Platform or any services provided by us including newsletters and any social media functions on the Platform (collectively, the "Services").
We understand the importance you place on your data, and we are committed to protecting and respecting your privacy. Please read the following Privacy Policy carefully to understand our practices regarding your data.
By using the Platform and Services, you agree to the collection and handling of your personal data in accordance with this Privacy Policy.
HOW DO WE COLLECT PERSONAL DATA ABOUT YOU?
We deploy the following means to seek Personal Data about you:
Directly: We collect your Personal Data directly from you through the Platform while you are:
Registering on the Platform and other co-registrations (e.g., social media logins, etc.).
Subscribing to any of our Services, posting material on the Platform.
Making payments, seeking refunds, and the mode of payment.
Participating in contests, promotional offers, and opting in for special schemes.
Submitting reviews, testimonials, or feedback.
During a support request / raising a complaint ticket with the Platform for refund, fraud transaction, and replacement, among others.
A record of correspondence if you contact us through phone, e-mail, or otherwise.
Browsing and conducting other activities on the Platform.
Indirectly:- We also receive Personal Data about you from your friends/ relatives when they are making purchases for you or on your behalf, our vendors/ third-party service providers that enable you to seek our Services seamlessly. Our vendors include:
a. Logistic and fulfillment service providers and/or partners.
b. Marketing service providers.
c. Your interactions with us on other platforms such as Facebook, Google, etc. d. payment service providers; and in case you share any Personal Data of a third-party i.e., friends, relatives, or colleagues (any individual) with us while using our Services, you warrant that you have obtained the consent of the concerned individual to share their Data with us as per this Privacy Policy.
Automatically: There is certain Personal Data about you that is collected automatically, while you use our Services through log files, cookies, and other unique identifiers.
We use log files to collect certain Personal Data about you. Log information is data about your use of the Service, such as IP (Internet Protocol) address, browser type, referring/exit pages, operating system, date/time stamps, and related data, which is stored in log files.
We also use a limited number of cookies. A cookie is a small data file transferred to your computer (or other device) when it is used to access our Services. Cookies are used for many purposes, including to enable certain features of our Services and remember your preferences, your equipment, browsing actions and patterns, to better understand how you interact with our Services, to provide you with advertising on and of the Service, and to monitor usage by visitors and online traffic routing. To the extent permitted by your preferred web browser, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the online services you wish to avail of. We use cookies to enrich your experience by remembering your online behavior while using the Platform and to improve the effectiveness of ads and Services. If you do not consent to the use of cookies by us, we request that you cease using the Platform immediately.
It is your choice not to provide certain Personal Data, but then it may impact your ability to take advantage of many of our Services.
WHAT PURPOSES DO WE COLLECT YOUR DATA FOR?
We collect and use your Data for the following purposes:
1. To provide you with information, products, or Services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
2. To provide you with location-based services, such as advertising, search results, and other personalized content.
3. To carry out our obligations arising from any contracts entered into between you and another entity using the Platform or between you and us.
4. To improve our Services and to deliver a better and more personalized service to you, including communicating with you about Services via different channels (e.g., by phone, messages, e-mail, instant messaging applications); 5. To ensure that content from the Platform is presented in the most effective manner for you and the device you use to access the Platform.
6. To present you with discounted services and offers on special occasions such as your birthday and anniversary. 7. To notify you about changes to our Services.
8. For any other reasons that we deem necessary to enhance your experience of the Platform.
9. To administer and manage our incentive programs and fulfill your requests for incentives, and/or to allow you to participate in sweepstakes, and to notify you if you are a sweepstakes winner.
10 To provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services.
11. To comply with local laws (e.g., your nationality to fulfill cross-border shipments, sellers’ information regarding place of establishment, and bank account information for identity verification and other purposes.
12. To prevent and detect fraud and abuse in order to protect the security of our customers, ourselves, and others.
HOW DO WE USE YOUR DATA?
We will only use your Data in the following circumstances:
Performance of a Contract
We need to use your Data to fulfill a contract with you or to take preliminary steps before entering into a contract. This includes accepting applicable terms and conditions or specific terms related to our Services. If you do not provide your Data for these purposes, we may not be able to deliver our Services or enter into a contract with you, which could lead to the cancellation of a Service. We will inform you if this occurs.
Legal or Regulatory Obligation.
We may collect your Personal Data to comply with any applicable laws and/or regulations.
Legitimate Interests.
We may process your Personal Data based on our legitimate business interests and the interests of our customers when we improve our Services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
Marketing and Communications Data.
We may also use your Personal Data to provide you with information about goods and services which may be of interest to you and enhance your Platform experience by way of service messages, new features, enhancements, special offers, and events of interest.
We may contact you via various channels, including, without limitation, emails, push notifications, web notifications, post, telephone, in-app messages, WhatsApp messages, and news feed cards. We offer you the choice to receive these interest-based ads from us. You can choose not to receive these ads by contacting us or by clicking the “UNSUBSCRIBE'' button in the mail, or by sending a “STOP” message to any marketing communications sent by us through text messages or WhatsApp, or follow any such similar directions as updated from time to time.
WHO DO WE SHARE YOUR DATA WITH?
Your Data is important to us to provide you with our Services, and we are not in the business of selling your Personal Data to others. We share your Personal Data only with the third parties described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:
Other Businesses. To offer you our Services, we may engage with other businesses that are our affiliates/or non-affiliated service providers (e.g., logistics businesses used to deliver products, payment processors to process online transactions, analyzing data, etc.) and share your Data with such businesses.
You understand that it is important that such businesses have access to the relevant Personal Data to perform their functions. We will ensure that these businesses do not use your Data for other purposes. We may also receive Personal Data from these businesses (e.g., updated delivery and address information), which we may use (e.g., to correct our records and deliver your next purchase). These businesses shall be contractually bound to respect the confidentiality of your Personal Data and not use it for any other purposes.
NB: The Website Policies and Terms & Conditions may be changed or updated occasionally to
meet the requirements and standards.
Shipping/Delivery Policy
We deliver your order to the address you gave at the time of purchase. Ibubble Tea House shall have no liability or obligation for any incorrect addresses; it is the full duty of the buyer to confirm the accuracy of the delivery addresses.
The receiver of the order from our driver or Affiliate delivery Partner must be present during delivery.
The order shall not be delivered to any other location, and the customer shall be responsible for the delivery fee should the customer be unable to accept and collect at the address entered in the system on the scheduled delivery date.
The customer must arrange a new delivery date and reschedule the delivery at their own cost.
Our delivery service currently extends to all major cities in the United Arab Emirates.
We retain the right to alter our delivery costs at any point.
Ibubble Tea House is not responsible in any manner if circumstances beyond its reasonable control, such as force majeure, strikes, government actions, pandemics, epidemics, and natural disasters, have delayed or halted the provision of services.
We provide 2 methods of Delivery of products to our customers as listed below.
A. Ibubble Tea House Delivery Service.
B. Courier Service delivery service.
Ibubble Tea House Delivery Service.
We provide Free Delivery to our clients in Dubai, Sharjah & Ajman in UAE for orders above 100 AED.
MINIMUM ORDER AND DELIVERY SCHEDULE BASED ON LOCATION.
Courier Service.
We also provide Delivery of products via an affiliate courier service. Customers can choose their preferred delivery date using our affiliate Courier Service. The total shipping & handling cost, as well as the estimated date of delivery, is listed under Order Summary.
Delivery to Overseas.
Note that you might be considered the importer of record if your order
requires delivery overseas. In such instances, you are required to ensure that your ordered
products can be lawfully imported, comply with all laws and regulations, and pay all fees and
customs duties relevant to your purchase.
You can provide us with your preferred courier service for delivery overseas, and we will liaise
with the courier service to deliver the products to them.
INVOICE: We will issue an electronic invoice for your purchase and send such to the email or
WhatsApp number you provided to us during purchase.
NB: Please note we do not deliver on Sundays and Public Holidays.
Refund/Return Policy
CANCELLATION AND REPLACEMENT & REFUND POLICY.
Our Cancellation Policy is designed to protect both the customer and the service provider in the event of a cancellation. We know plans can change, so we've designed a cancellation policy that accommodates both our customers and supports our service providers.
Cancellation.
Orders for food items cannot be canceled once the order has been placed, due to the nature of these items and our commitment to freshness.
Refunds Incorrect or Damaged Items:
If you receive a wrong item, or if a product is damaged or expired upon delivery, please contact us within 24 hours of receiving the order. Approved cases will be eligible for a full refund or replacement.
How to Request a Refund To request a refund.
Please contact our customer support team at [Info@ibubble.ae] or call us at [+971 56 566 4467]. Include your order number and a detailed explanation of the issue. We aim to process all refund requests within 4–7 business days.
Physical Address and Contact Details.
Location: Al Warsan 2, Warehouse 5 Dubai, UAE.
Contact: +971 56 566 4467
Email: Info@ibubble.ae
Governing Law and Jurisdiction.
The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regard to conflict of laws principles. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.
ACCEPTANCE OF TERMS AND CONDITIONS.
Provide “Click to Accept” Check Box at the check-out Page.
METHODS OF PAYMENTS/CARD TYPES ACCEPTED AND CURRENCY.
As Indicated on the website.